Refund Policy
We want you to be happy with your purchase & will do everything we can to make a problem right. We are a small studio and thrive on happy customers. You can reach us at support@bovacreative.com
Return Policy:
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Our return policy lasts 10 days. If more than 10 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
• Paper products of any kind cannot be returned.
• Handmade & one-of-a-kind products cannot be returned.
• We also do not accept returns on products that are made to order, so please select carefully and contact us with any questions before ordering.
Additional non-returnable items:
* Gift cards
* Downloadable digital products
* Consultations of any kind
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If we have communicated to you that a refund is coming and you don't see it after 48 hours, please contact the studio.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items are final sale.
Exchanges (if applicable)
We only replace items if they are defective or damaged in shipping. One-of-a-kind and handmade items are only eligible for a refund, not an exchange, and only if the item was damaged during shipping. To exchange a damage item please contact the studio. Only the exact same item can be offered in exchange for a damaged item. We ask you to please send photos of the shipping box and any other information we may need if damage is the reason for your return or exchange.
Shipping
To return your product, you should mail your product to: Bova Creative, 4567 Seldom Seen Road, Powell, OH 43065 United States.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
All rights reserved, Bova Creative, LLC/ Jenny Bova Shop
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